20-22 April 2021
Visitor Instructions

When is FOOD IL EXPO & KOSHER FOOD EXPO 2021 taking place?
The event is a 3-day virtual event, running from April 20-22, 2021.  Time zone: GMT+2. 

What time do exhibitor meetings start and finish?
Individual meetings and networking can take place between 10:00AM - 6:00PM GMT+2 on each day.

What equipment will I need?
You will need either a computer, tablet or smartphone with high-speed internet to access the event platform.  

From which browser should I access the event platform?
We recommend using Google Chrome when accessing the FOOD IL EXPO & KOSHER FOOD EXPO virtual platform.
For additional information on platform access, including audio and video settings, please see here: https://expoplatform.freshdesk.com/support/solutions/articles/33000253576

How do I enable sound and video for a meeting?
All meetings take place on the platform so the use of your microphone is required along with your camera if you are happy to do so. When your browser asks to access the microphone and camera you will need to say yes and allow it access (camera and mic should be set to "allow").
Sound and video can be tested before you click on the "Join meeting" button by clicking on the respective "Test Video" and "Test Sound" buttons. 
When you have joined a meeting, make sure your sound and video button is blue which means it is "on" and not grey as this means it is "off."
If you experience an issue with no sound during your meeting or if you did not allow your browser to access, go to the bar at the top of your window where you see the URL, click the padlock that you see on the right. This will pull up a pop-out window. You can then select "unlock" and give permission for your browser to use your camera and microphone.

How do I complete or edit my visitor profile?
Once you have created a password and logged into the platform you can fill-in or edit your profile to make sure you are visible to exhibitors and other visitors. You will find the “Edit Profile” section in the left-hand menu in your account. Add basic contact details and edit your notification settings. You can also edit your matchmaking message to specify what you are looking for at the event.
Use the top bar to move between sections "Contact Details", "Professional Information", etc. to complete information.
What is my dashboard?
Your dashboard includes all your stats related to meetings confirmed, pages you marked as favorite, number of matchmaking / networking potential matches. You can use it for quick reference, and it can be found in the “Your dashboard” section in the left-hand menu in your account.
How do I search for exhibitors and products?
You can view the full exhibitor list by using the “Exhibitor/Product Search” button on the top menu.
You can filter and search by exhibitor name and product categories.
You will also find recommended exhibitors in the “recommendations” section on the left-hand side menu, based on the information in your profile and your interests.

How do I favorite Visitors and Exhibitors?
Whether you are looking at the Matchmaking list or at other Exhibitor profiles and their products (all accessible from the menu at the top of the page), you only need to click on the 'star' icon, and their profile will be added to your "Favorites" section on the left-hand side menu of your account.

How does matchmaking and requesting meetings work?
The matchmaking section in your profile allows you to browse a list of exhibitor profiles that are recommended to you, based on the information you entered when completing your Visitor Profile.

You can mark those profiles as "NOT RELEVANT" if this is the case. Or you can click on "FAVORITE", and those profiles will appear under your "Favorites" section on the left-hand side menu.

You can request a meeting from within the matchmaking section, by clicking on the 'Meet' calendar icon within the person's profile and sending them a direct meet request.

How do I request and schedule an online meeting?
You can start setting appointments for the event when we will announce it. Appointments can take between the hours of 10:00 and 18:00 (GMT +2) each day, April 20-22, 2021.
To request a meeting with an exhibitor click the “Meet” icon on the exhibitor profile. This will open a screen where a new meeting request can be set up. You can request who you want to meet, send a message, and schedule a time.  The exhibitor will receive your request and accept it or suggest a new time. 

How do I send and receive messages?
You can send messages to exhibitors and other visitors. Messages are accessed from the profile of the exhibitor or the person you wish to contact.
Click on the 'Message' button within their profile. A chat window will appear; you can type your message and click send.
The recipient will receive a notification indicating that they have received a new message, and they will be able to reply.

How long will I have access to FOOD IL EXPO & KOSHER FOOD EXPO?
The platform will be available for access one month post event dates (until May 20th, 2021).

Contact us
For all inquiries about FOOD IL EXPO & KOSHER FOOD EXPO please contact us and a member of our team will get back to you shortly: expo@stier-group.com

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